FAQs
🛍️ Orders & Products
Q: What makes The Indiecc Affaire different?
A: At TIA, every silhouette is crafted from Indian textiles sourced across the country. We design versatile, comfortable, and occasion-ready pieces for go-getter women who balance heritage with ambition.
Q: How do I choose my size?
A: Each product page comes with a detailed size guide. Our fits are designed to be comfortable yet flattering. If you’re between sizes, we recommend sizing up for a relaxed look.
🚚 Shipping & Delivery
Q: Do you ship across India?
A: Yes, we ship pan-India. Orders typically reach you in 5–7 business days depending on your location.
Q: Do you offer international shipping?
A: We currently ship within India. For international orders, please write to us at indieccaffaire@gmail.com and we’ll try our best to assist you.
Q: What are your shipping charges?
A: Shipping charges are free all across India.
🔄 Returns & Exchanges
Q: Can I return or exchange a product?
A: We accept returns and exchanges within 7 days of delivery for unused, unwashed items with original tags intact.
Q: How do I initiate a return or exchange?
A: Simply write to us at indieccaffaire@gmail.com with your order details within 24 hours of Delivery, and our team will guide you through the process.
Q: Are there any items not eligible for returns?
A: Sale items, altered products, and custom orders cannot be returned or exchanged.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, wallets, and Net Banking. COD is available for select locations.
Q: Do you offer EMI or BNPL options?
A: Currently, we do not. But we’re working on making this available soon.
🌿 Care & Fabrics
Q: How should I care for my TIA garments?
A: Most of our garments are crafted in cottons, silks, and blends. We recommend gentle hand wash or dry clean depending on the fabric. Care instructions are provided on each product page.
Q: Will the fabrics bleed color?
A: As we use artisanal hand-dyed fabrics, slight color bleed may occur during the first wash. This is natural and adds to the charm of handcrafted textiles.
🤝 Stockists & Collaborations
Q: Where can I find TIA offline?
A: We are currently available online and through select multi-designer stores. Follow our Instagram @theindieccaffaire for updates.
Q: I run a boutique and would like to stock TIA. How can I get in touch?
A: Please email us at indieccaffaire@gmail.com with your store details, and our team will connect with you.